From Revolving Door to Retention

May 28th at 12 PM EST

Join Hans Morefield, CEO & Bridget Crumley, Senior Director Recovery Services, at CHESS Health for a webinar designed for SUD treatment providers who are ready to solve one of the field’s most persistent – and costly – challenges: patient dropout.

Roughly 50% of patients receiving IOP treatment do not complete their program, and national research documents that 30% of all patients enrolled in outpatient SUD treatment withdraw within the first 30 days. For MAT programs, retention at 12 months averages approximately 57%, meaning nearly half of patients disengage before completing a full year of treatment. For providers across all program types, this is expensive: the revenue impact of each lost patient ranges from $2,325 to $21,404 per treatment episode, and across even a modest census, dropout can cost providers tens of thousands of dollars per month. Beyond the immediate financial hit, high churn creates a compounding problem: an unstable census, weakened quality scores, and a constant drain on staff time and resources. Retention is a key component of both successful clinical outcomes and revenue protection and growth. A sustained recovery engagement infrastructure changes the equation entirely.

What You’ll Learn:

• Risk Factors for patient drop-out
• How digital and peer-powered support fills the gap between treatment visits
• How SMS messages play a key role in maximizing touchpoints
• How contingency management/rewards can be leveraged, easily, to increase treatment plan adherence
• How supporting family members at home helps the patient to engage in treatment in the clinic
• How digital check-in’s between visits to identify dropout risk before it happens   
• Real-World Results: How programs that have deployed digital recovery engagement tools have driven measurable improvements in retention, therapy attendance, medication adherence, and census stability.