Privacy Policy for SMS Messaging.

Last Updated: May 1, 2026

This Privacy Policy explains how SMS (text) messaging works when your provider uses CHESS Health’s eRecovery solution.

Why You May Receive Text Messages
If your healthcare provider, treatment program, or organization uses CHESS Health’s eRecovery solution, you may receive SMS text messages from CHESS Health, on behalf of your provider.

These messages are related to your care, treatment, or services and may include reminders, updates, or general support information.

Your Consent to Receive Text Messages
By providing your mobile phone number and agreeing to receive text messages, you give express written consent to receive SMS messages from CHESS Health on behalf of your provider.

  • Messages may be sent using automated or prerecorded technology
  • Message frequency may vary
  • Your consent is not required and not a condition of receiving care or services

Opt‑In and Opt‑Out

  • You may opt out at any time by replying STOP to any SMS message
  • After you send STOP, you will receive a confirmation message and no further texts will be sent unless you opt back in
  • For help, reply HELP or contact privacy@chess.health

Message and Carrier Information

  • Message and data rates may apply based on your mobile plan
  • Wireless carriers are not liable for delayed or undelivered messages
  • SMS delivery depends on your carrier and mobile device

What Information Is Used
To provide SMS messaging, CHESS may collect and use:

  • Your mobile phone number
  • Message details such as delivery status

CHESS does not use SMS messaging for marketing or advertising and does not read personal messages stored on your device.

How Your Information Is Shared

  • Your SMS information is shared only with your provider
  • CHESS does not sell or rent your information
  • Information is not shared with third parties except as required by law or to operate the messaging service on your provider’s behalf

Data Security
CHESS uses reasonable administrative, technical, and physical safeguards to protect your information and restrict access to authorized personnel only.

How Long Information Is Kept
SMS‑related information is kept only as long as needed to support your provider’s use of the service or as required by law.

Changes to This Policy
This policy may be updated from time to time. Any changes will apply going forward.

Questions or Concerns
If you have questions about SMS messaging or your privacy, email privacy@chess.health