TouchPoint.

Optimize Patient Engagement Across All Channels

TouchPoint is a multi-channel engagement tool that enables seamless communication with patients, members, and alumni through SMS, email, and in-app messaging. Part of the eRecovery Solution, TouchPoint goes beyond basic communication to foster meaningful connections through intelligent messaging, surveying tools, and automated outreach that drives real engagement results.

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Driving Measurable Engagement

TouchPoint eliminates communication barriers and engagement gaps while driving improved treatment adherence, patient satisfaction, and program retention across your entire patient population.

  • Reach 100% of Patient Population
  • Maintain Optimal Census
  • Extend Treatment Impact
  • Streamline Alumni Engagement
  • Optimize Operations and Drive Efficiency
  • Facilitate Two-Way Communications

Proven Value Across the Entire Patient Journey

TouchPoint enables healthcare providers to deliver critical communications across the entire patient journey:

  • Waitlist Management: Keep prospective patients engaged and informed while they await treatment services, maintaining connection and readiness.
  • Treatment Extension: Prompt daily engagement, promote educational content, and deliver motivational messaging beyond traditional care settings.
  • Recovery Confidence Monitoring: Survey patients on their recovery status and confidence levels to inform care decisions.
  • Satisfaction Tracking: Gauge patient satisfaction and collect feedback to continuously improve care quality.
  • Operational Communications: Alert patients about clinic closures, schedule changes, or missed appointments with instant, multi-channel delivery.
  • Critical Event Reminders: Ensure patients never miss important appointments or treatment milestones.
  • Alumni Engagement: Send targeted surveys and check-ins to program graduates to support long-term recovery and identify those needing additional treatment.
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We know providers and health plans want their patient retention and recovery support efforts to reach all their patients and members. With TouchPoint, we’re excited to enable our customers to engage 100% of their patients, alumni, and members, using the communication channel preferred by the individual.
Hans Morefield, CEO

Hans Morefield

CEO, CHESS Health

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