North Carolina Recovery Support Solution

The State of North Carolina’s Department of Health and Human Services has partnered with CHESS Health to make an evidence-based recovery support solution, eRecovery, available to the state’s mental health and substance use disorder-focused organizations, including behavioral health providers, Local Managing Entities (LMEs), reentry programs, peer warm lines, crisis line/ helpline services, federally qualified health centers (FQHC), MAT programs, certified community behavioral health centers (CCBHC), recovery coaching organization/peer support organization, collegiate recovery programs, sober living or recovery residences, and harm reduction programs.  

 This resource is available at no cost to select providers. 

Interested in Learning More?

If you’re a provider and interested in learning more about this program or checking your eligibility, please complete the form below. Health plans can also use this form to learn how we can help reduce your costs and support your business objectives.

How Will This Tool Support Your Organization?

The combination of Connections and Companion leverages the power of peer-powered network support to drive business and mission success. Connections provides 24/7 individual support, motivation, and engagement to maintain treatment and recovery engagement, while Companion strengthens the broader support system by giving family members, friends, and caregivers the understanding, practical guidance, and peer connections they need. Together, they create a reinforcing cycle of support that improves retention and long-term clinical and business outcomes.

Solution Overview

North Carolina’s Department of Health and Human Services is making key components of the eRecovery solution available to select behavioral health entities across the state. Included in this program offering is the Connections app, an evidence-based, peer-powered recovery support app. Available in both English and Spanish, this application equips users with coping mechanisms, recovery support tools, virtual group meetings, and discussion forums, while providing a space to share and celebrate achievements. Additionally, providers can promote the use of the Digital CBT module.A dedicated team of Peer Support Specialists provides 24/7 moderation of the online community and crisis support, with escalation communication back to providers to ensure seamless care coordination. Also included is Companion, a digital support platform designed specifically for family members, friends, and caregivers of individuals with substance use disorders. Through peer communities, expert guidance, and practical resources, Companion offers a supportive online community where they can share experiences, access valuable resources, and navigate the complexities of recovery support while maintaining their own well-being.