Customer Success Team.
The CHESS Health Customer Success team is ready to help you and your staff achieve your program goals.
When you partner with CHESS Health, you gain more than access to evidence-based digital tools, you gain a team committed to ensuring your success. From faster implementation to sustained engagement and measurable outcomes, our Customer Success team helps you maximize ROI and achieve your program goals.
Expert Guidance from a Dedicated Support Partner
Your Customer Success representative provides practical recommendations based on proven strategies across similar settings. This includes guidance to introduce programs, encourage ongoing participation, and remove common barriers.
What does this mean for you? You’ll get expert support from setup through optimization, helping you launch quickly, boost adoption, and achieve better outcomes with confidence. Your Customer Success Consultant will serve as your strategic partner throughout implementation and beyond. They provide:
Clear Implementation Roadmap
Accelerate time-to-launch with a structured rollout plan tailored to your organization.
Customized Training Support
Equip your team with the knowledge and confidence to drive adoption from day one.
Ongoing Performance Insights
Track utilization, identify opportunities, and adjust strategies to maximize impact.
Proactive Optimization Support
Receive continuous recommendations to improve engagement and outcomes as your program evolves.
Go Further With Specialized Support
In addition to your Customer Success Consultant, depending on your needs and contract, your support ecosystem may include specialized expertise from our Marketing and Peer Engagement teams.
Marketing Consultation and Turnkey Marketing Tools
Alongside your Customer Success team, you may also qualify for 1:1 marketing consultation and ready-to-use materials designed to simplify promotion and boost client engagement.
24/7 Peer Support as an Extension of Your Team
For organizations using our recovery support app, Connections, our Peer Engagement Team offers an added layer of support. This team is composed of certified peer recovery specialists with lived experience who provide compassionate guidance, reinforce connection, and support clients when your staff may not be available, helping individuals stay engaged throughout their recovery journey. Learn more about the CHESS Health Peer Engagement team.
Our Shared Goal: Stronger Engagement and Better Outcomes
Whether you need hands-on implementation support, adoption tools that reduce staff time, or peer engagement to strengthen connection to recovery, CHESS Health is here to partner with you every step of the way.
